Getting your pets Monthly Meal Plan or regular order is super easy.
“We have worked hard to remove the barriers to provide your pets with the best nutrition possible. Home deliveries and convenient timings are our way to help ensure the entire process is as friendly as possible.”
Our Delivery Guarantee
We guarantee delivery to the addresses you provide, with ample notification, and in perfect conditions.
What are your delivery charges?
Currently, we deliver to all seven Emirates, Dubai, Abu Dhabi, Fujairah, RAK, Sharjah, Ajman, and UAQ. The prices differ for each Emirate starting at AED 15.
When do you deliver?
Deliveries are made daily to all Emirates with the exception of Sunday. Please see the options on the checkout page for various timeslots.
The steps are easy to follow when you build a meal plan for your pet or place an order and Checkout.
Where do you deliver?
We deliver to all seven Emirates. Currently, we do not offer international shipping at this time, however many of our customers do travel with our products. If you are interested in Furchild and live overseas, please send us an email.
Do you require signatures?
Yes, we require delivery signatures. The delivery must be signed by you or someone that you have authorised to receive the order.
What should I do to prepare for my delivery?
As your delivery may contain “frozen” food products please be available and have your “frozen” food freezer ready. We guarantee the “cold chain” and freshness of all our products and our Delivery Bags are specially designed to provide adequate cold storage for several hours. However, it is your responsibility to store the Furchild recipes upon receipt. Failure to do so can cause the product to go bad and spoil.
We do not replace or give returns for frozen food or food products as they are perishables and we cannot ensure their health and safety once they have been delivered.
Before you order, please verify the addresses and the availability of your recipient. We require a phone number. If we encounter an error such as an incorrect address, failed delivery attempt, or weather delays, we will be unable to guarantee a specific delivery date.
Can my order be delivered to an alternative address?
Yes, lots of pets stay at boarding facilities or change houses when their owners are away. If you wish to make changes to your delivery location, please visit ‘My Account’ and modify the details found on ‘My Delivery Address’ for a permanent address change. Alternatively, contact our customer care if it is a one-time delivery address change and our team will manually make the edits. We require a minimum of 24 to 48 hours notice of an address change. Note, our offices are closed on Sundays.
What if I’m not in when you deliver?
Deliveries are made in the time slot you have specified. If you or the person that you have authorised are not available during that time slot when we arrive we will try to contact you by calling and schedule the delivery in the next available time slot. Please remember that you may be receiving “frozen” products and we guarantee the “cold chain” and freshness until delivery is made. We ask that if you know you will not be available for delivery please make other arrangements or contact us to reschedule.
What if my Meal Plan order is larger than my freezer unit?
We understand that receiving lots of frozen food may be more than your freezer can handle at one time. Therefore, your dedicated pet food advisor will try to ask you the right questions so that we can accurately determine your delivery frequency and quantity based on your pet’s Monthly Meal plan(s). Please indicate as best as possible your delivery frequency and freezer capacity and you will receive a personalised delivery schedule for your Meal Plan via email or via a phone call. This will ensure that you receive the right amount of frozen foods on a weekly, bi-weekly, or monthly basis.
Do you deliver partial orders?
Yes and No. If you are signed up for a Monthly Meal Plan Subscription you may receive your total monthly order in parts to adjust to your freezer capacity. However, normal orders will be shipped in full unless special arrangements have been made with our customer care team.
What if only part of my order has arrived?
If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at firstname.lastname@example.org or phone/WhatsApp us at 04 339 0100 so that we can sort this out for you immediately.
What do I do if I am not satisfied with a product or my order?
Should this occur please refer to our Terms & Conditions for how to proceed.
This document was last updated on June 30th, 2022.